Privacy Policy
What personal information we collect
Most of our website can be browsed without giving us any personal information. If you make an enquiry or request a quote, we may collect:
- Your name, phone number and email address
- Your suburb or the address of the property where the work is needed
- Details about the job you are enquiring about
- Any photos you choose to send us
- Anything else you include in your message
We do not seek sensitive information (such as health or financial details) through this site, and we ask that you do not include it in an enquiry unless it is directly relevant to the work.
Browsing anonymously
You are welcome to browse the site anonymously. To answer an enquiry or quote a job, though, we will generally need your contact details, so anonymity is not practical for those interactions.
How we collect your information
We collect personal information directly from you when you submit the enquiry form, call, or email us. When you browse the site, we also automatically collect non-identifying technical and usage data through analytics tools, such as your approximate location, device and browser type, the pages you view, and the website that referred you.
Why we collect and use it
We use the information you give us to respond to your enquiry, prepare quotes, carry out and keep records of work, and meet our legal and tax obligations. We use aggregated analytics data to understand how the site is used and to improve it. We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing without your consent.
Cookies and analytics
Our site uses cookies and similar technologies to understand how visitors use it. Depending on the tools active on the site, this may include [confirm the tools used on this build]:
- Google Analytics, which collects general usage data such as pages viewed and session length
- Meta Pixel, where used, which helps measure the performance of Facebook and Instagram advertising
- Microsoft Clarity, where used, which records on site behaviour such as scrolling and clicks to show how the site is used
Cookies are small files stored on your device; you can disable them in your browser settings, though some parts of the site may not work as well. Some of these providers process data on servers outside Australia, including in the United States, under their own privacy safeguards.
Disclosure to third parties and overseas recipients
We may share your information with trusted service providers who help us run the site and the business, such as our website host, email provider and the analytics services above, limited to what they need to provide their service. Some of these providers may process data overseas, as noted above. We may also disclose information where we are required or authorised to by law. We do not otherwise disclose your information overseas.
How long we keep it
We keep enquiry and job information only for as long as we reasonably need it to respond to you, complete the work, and meet our legal and accounting obligations. After that, it is securely deleted or de identified.
Keeping your information secure
We take reasonable technical and practical steps to protect your personal information from misuse, loss, and unauthorised access, including secure systems and limited access to enquiry details. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Accessing or correcting your information
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We may ask you to confirm your identity first, and we will respond within a reasonable time, generally within 30 days.
Links to other websites
Our site may link to other websites we do not control. We are not responsible for the privacy practices or content of those sites, and we recommend reviewing their own privacy policies.
Children’s privacy
This site is not directed at children, and we do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.
Making a complaint
If you believe we have mishandled your personal information, please contact us first so we can look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time to reflect changes to the site, our practices, or the law. The “last updated” date above shows the most recent version.
Contact us
Shotskies Air & Electrical, 11 Kyre Crescent, Emu Plains NSW 2760. Email steve@shotskies.com.au. Phone 0478 127 757.